Customer Management Iq


Customer Management IQ is a forum for sharing ideas, best practices and solutions within the business community. The emphasis of Customer Management IQ is on peer-to-peer communications within the Customer Management community.

Simply put, you can interact and share solutions with an incredible network of authoritative sources and practicing professionals. It's easy. It's fast. It's free.

And it enables you to find from your peers a method, a solution, a proven best practice that solves your specific problems when you need it solved.

Customer Management IQ offers a steady stream of front-line content that is timely, relevant, practical and has been validated by practitioners. We have day-in, day-out contact with movers and doers in the Customer Management world.


  • Interview with Brian Vellmure Talks About CRM Evolution, Enterprise 2.0 and A New Social Landscape

    30/06/2010 Duração: 01h01min
  • Interview with Esteban Kolsky, Social CRM Consultant, Strategist, Thinker and Blogger

    25/06/2010 Duração: 01h00s
  • Interview with Milan Katz, Director of the Contact Center at Unity Healthcare

    25/06/2010 Duração: 01h00s
  • Interview with Andrew Hull of RightNow Technologies

    22/06/2010 Duração: 45min
  • Interview with John Jantsch, Author of The Referral Engine

    22/06/2010 Duração: 45min
  • Interview with David Vap, Chief Solutions Officer, RightNow Technologies

    10/06/2010 Duração: 01h00s
  • Interview with Michael Thomas of Engagement

    03/06/2010 Duração: 01h00s
  • Interview with Ngenera's Lauren Hall-Stigerts on Social CRM

    02/06/2010 Duração: 01h00s
  • Interview with Daniel Ziv SEM, Verint

    19/05/2010 Duração: 01h00s
  • Interview with Shannon O'Connor, VP Strategy, Verint Solutions

    18/05/2010 Duração: 01h00s
  • Paula Klee Parish Wants to Remind Us Sugar and Spice and Everything Nice

    14/05/2010 Duração: 01h00s
  • Interview with Randy Saunders of CinCom

    05/05/2010 Duração: 01h00s
  • Operationalizing Social Media Within Your Organization: An Interview with Art Hall

    26/04/2010 Duração: 01h00s
  • Social Business Metrics: What You Don't Know Will Hurt You

    21/04/2010 Duração: 01h00s
  • Interview with Rob Cate, Director,

    12/04/2010 Duração: 01h00s
  • Social Business With Dr. Natalie Petouhoff and Kathy Herrmann

    29/03/2010 Duração: 01h00s
  • #4 Power Player Panel: Outsourcing and Offshoring--What's the ROI?

    19/03/2010 Duração: 45min
  • #3 Power Player Panel: The Value of IVR

    19/03/2010 Duração: 45min
  • Interview with Francis Carden, co-founder, OpenSpan

    16/03/2010 Duração: 01h00s
  • Power Player Panel #2--The Call Center Conundrum

    08/03/2010 Duração: 01h00s
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