Sinopse

Multimedia storytelling for the modern age of hospitality

Episódios

  • 289 | OTA Protest: Reform Lodging members to blackout rooms

    289 | OTA Protest: Reform Lodging members to blackout rooms

    07/10/2020 Duração: 36min

    Reform Lodging is a new organization of hotel owners formed to address problems its members are facing as a result of the downturn in business caused by the COVID-19 pandemic. First issue on its list is the size of commissions levied by online travel agencies. Reform Lodging is asking its nearly 2,000 members to remove their rooms from OTA inventory on Friday and Saturday to protest the compensation practice. Long Live Lodging reports on the “Lights Out, OTA!” campaign and explores the financial implications of OTA commissions and franchisers’ reservation fees on owners of branded hotels. This report is part of Long Live Lodging’s ongoing coverage of the coronavirus crisis and its impact on the hotel industry.

  • 288 | ‘The Big Pause’: Hotels retooling employment policies as business slowly returns

    288 | ‘The Big Pause’: Hotels retooling employment policies as business slowly returns

    30/09/2020 Duração: 35min

    Two viruses emerged in the U.S. this year – COVID-19 and society’s backlash against racism. The coronavirus pandemic forced hotels to close or drastically cut back on their workforces as occupancy plummeted to unprecedented lows. And America’s streets resounded with the voices of citizens protesting racism as businesses began to respond by promising new and better commitments toward diversity, inclusion and equality in hiring and promotion. In Episode 288 of Lodging Leaders podcast, we explore the issues hotels are facing in bringing back laid-off workers and recruiting new employees in the midst of a health pandemic that seems to have no end and society’s desperate call for Corporate America to get serious about ending systemic racism.

  • 287 | The Long Haul: Extended-stay hotels show their strength in a crisis

    287 | The Long Haul: Extended-stay hotels show their strength in a crisis

    23/09/2020 Duração: 31min

    Extended-stay hotels are weathering the coronavirus crisis better than their transient cousins, according to reports. The Highland Group’s half-year report shows economy and mid-priced extended-stay hotels are faring better than upscale extended-stay accommodations. Second-quarter earnings reports from companies such as Extended Stay America prove the resiliency of the sector, especially when sales teams shift their focus to new prospects such as college students, leisure travelers who value the kitchen and essential workers in it for the long haul. Long Live Lodging examines what gives extended-stay its muscle in a weak economy. This report is part of our ongoing coverage of the coronavirus crisis and its impact on the hotel industry.

  • 286 | Care Packages: Hotels can attract business with cause marketing

    286 | Care Packages: Hotels can attract business with cause marketing

    16/09/2020 Duração: 34min

    The coronavirus pandemic has altered the wants, needs and desires of consumers. Buying habits have changed. The crisis has changed the way consumers value businesses. Hotels have an opportunity to succeed during and after the pandemic by adopting sales and marketing strategies that acknowledge the COVID-19 reality and embrace consumers with the warmth of heartfelt care. Long Live Lodging examines how the traditional sales tactics have been pushed aside as hotels reexamine the ultimate goal of hospitality during an uncertain and frightening time. This report is part of our ongoing coverage on the coronavirus crisis and its impact on the hotel industry.

  • 285 | ‘Allure of the Door’: Exterior-corridor hotels trending in COVID-19 pandemic

    285 | ‘Allure of the Door’: Exterior-corridor hotels trending in COVID-19 pandemic

    09/09/2020 Duração: 25min

    Almost overnight, the roadside motel is a hot commodity. Travelers are going by car and when they stop they want the safest stay possible. The coronavirus pandemic has pushed health and safety to the top of hotel guests’ most-favored-amenity list and exterior-corridor properties appear to provide more of a risk-free stay than their interior-corridor cousins. Long Live Lodging examines the new shine travelers have put on exterior-corridor motels during the COVID-19 crisis and how brands heavy with motel-style properties are responding to the trend. This report is part of Long Live Lodging’s ongoing coverage of the coronavirus crisis and its impact on the hotel industry.

  • 284 | Sharing the Wealth: Hotel industry leaders want to bring Black investors into the fold

    284 | Sharing the Wealth: Hotel industry leaders want to bring Black investors into the fold

    02/09/2020 Duração: 26min

    The coronavirus pandemic and the resulting downturn in the travel industry will make it difficult for investors to find the capital they need to acquire and develop hotels. That means minority investors, in particular Black Americans, might face an uphill climb in qualifying for bank loans unless they can close the ever-widening equity gap. Several read more

  • 283 | Seizing the Moment: Black hotel owners and investors see opportunity to prosper

    283 | Seizing the Moment: Black hotel owners and investors see opportunity to prosper

    26/08/2020 Duração: 29min

    In a recent Zoom conference hosted by the African American Chamber of Commerce of Greater Cincinnati and Northern Kentucky, hospitality entrepreneur Kristin Kitchen talked about her lodging company that showcases Black heritage and supports minority-owned companies. Kitchen is part of a trend toward building hospitality ventures related to Black history and culture, a sub-sector of read more

  • 282 | ‘People Have Changed’: Hospitality industry deals with workers’ mental health in the age of COVID-19

    282 | ‘People Have Changed’: Hospitality industry deals with workers’ mental health in the age of COVID-19

    19/08/2020 Duração: 38min

    The coronavirus crisis has put unprecedented amounts of stress not only on health care systems and economies but on workers’ mental health. That’s the first and bottom line of a recent study by the Society of Human Resource Managers. The professional association surveyed more than a thousand workers in mid-April and found that nearly half read more

  • 281 | Rescue Capital: Hotel financiers seek opportunities to invest in distressed assets

    281 | Rescue Capital: Hotel financiers seek opportunities to invest in distressed assets

    12/08/2020 Duração: 31min

    In June, Watermark Lodging Trust, a Chicago REIT, sold its Hutton Hotel in Nashville for $70 million. The price is $7 million less than what the REIT said it paid to acquire and upgrade the hotel seven years ago. A month later, Watermark said it signed a deal in which it sold shares worth $200 read more

  • 280 | Premium Letdown: Hotels challenge property insurers’ refusal to cover COVID-19 revenue loss

    280 | Premium Letdown: Hotels challenge property insurers’ refusal to cover COVID-19 revenue loss

    05/08/2020 Duração: 28min

    As the hospitality industry struggles to mitigate the massive loss of revenue caused by the coronavirus pandemic, hundreds of hotel owners are filing lawsuits to force their property insurance providers to cover their financial casualties. Meantime, state and federal lawmakers are considering legislation that would mandate U.S. insurance companies pay for business losses related to read more

  • 279 | Inclusion is a Unicorn Part 2: ‘We are actually doing badly’

    279 | Inclusion is a Unicorn Part 2: ‘We are actually doing badly’

    29/07/2020 Duração: 51min

    We’re trying something different today. We’ve teamed up with a group called Next Generation in Lodging, a diverse team of mid-career hospitality professionals who want to have significant input into the future of the hospitality industry. We’ve worked with them to produce and provide a platform for a panel discussion about diversity and inclusion in read more

  • 278 | CMBS Distress: Thousands of hotel owners seek relief from billions of dollars in debt

    278 | CMBS Distress: Thousands of hotel owners seek relief from billions of dollars in debt

    22/07/2020 Duração: 29min

    Since the beginning of March, the hotel industry has lost more than $40 billion in room revenue. Hotels continue to lose $400 million every day, according to STR and Tourism Economics. The historic loss of income caused by the coronavirus pandemic is rendering hotel owners unable to pay their property mortgages. While many have worked read more

  • 277 | Contagious Ideas: Hospitality brand and design experts search for creative solutions in the age of COVID-19

    277 | Contagious Ideas: Hospitality brand and design experts search for creative solutions in the age of COVID-19

    08/07/2020 Duração: 43min

    In the introduction of his book, “Hotel, an American History,” A.K. Sandoval-Strausz writes: “The hotel as we know it today did not evolve randomly or naturally, nor did it develop as some sort of automatic response to structural needs. Rather, it was the deliberate creation of an identifiable group of people who lived in a read more

  • 276 | A Measured Response: Hotel industry hires for diversity but fails with inclusion

    276 | A Measured Response: Hotel industry hires for diversity but fails with inclusion

    01/07/2020 Duração: 32min

    Many companies in the hotel industry claim they practice diversity in their hiring practices. When questioned about how many Black people they employ, most companies can back up their hiring outcomes with data. That’s all well and good, but what’s missing in most employment demographics is a measurement of how inclusive the company is not read more

  • 275 | ‘Inclusion is a Myth’: Next Generation in Lodging challenges industry’s status quo on race and diversity

    275 | ‘Inclusion is a Myth’: Next Generation in Lodging challenges industry’s status quo on race and diversity

    24/06/2020 Duração: 24min

    Imagine holding a conference on racism, diversity and inclusion in Corporate America and seeing your event invaded by outsiders shouting racial epithets and vulgarities while flying both the Nazi and American flags. Actually, there is no need to imagine it because it happened earlier this month during a digital event organized by the founders of read more

  • 274 | Construction in a Pandemic: Hotel builders face unexpected challenges

    274 | Construction in a Pandemic: Hotel builders face unexpected challenges

    17/06/2020 Duração: 35min

    In the first quarter of this year, more than 140 new hotels opened in the U.S., reported Lodging Econometrics. In March, the U.S. had 150,000 rooms under construction, said STR. It’s the highest end-of-month total the company has reported. Jan Freitag, senior vice president of lodging insights at STR, said he expects hotel construction to read more

  • 273 | Digital Divides: Technology builds a hybrid of meetings and events in age of COVID-19

    273 | Digital Divides: Technology builds a hybrid of meetings and events in age of COVID-19

    10/06/2020 Duração: 31min

    The U.S. hospitality industry is slowly getting back to business. Leisure travelers are responsible for occupancy boosts in late May, especially Memorial Day weekend, STR reports. Leisure travelers will continue to drive demand as the coronavirus crisis begins to ease, experts say. Meanwhile, Oxford Tourism Economics reports that business transient and group bookings are not read more

  • 272 | A New Digital Reality: Hotels turn to technology to redefine guest engagement

    272 | A New Digital Reality: Hotels turn to technology to redefine guest engagement

    03/06/2020 Duração: 29min

    As the U.S. lodging sector begins to get back to business amid the coronavirus crisis, technology will play a much bigger role in operations than before the outbreak paralyzed the industry. Technological solutions in operations and guest management were emerging in hotels before the COVID-19 pandemic. But experts say the next generation of tech is read more

  • 271 | Clean Breaks: Hotels face new expectations of health and safety in the age of COVID-19

    271 | Clean Breaks: Hotels face new expectations of health and safety in the age of COVID-19

    27/05/2020 Duração: 38min

    The U.S. hotel industry has begun its comeback as all states are reopening their economies. The numbers show that occupancy is slowly but steadily increasing as hotels get back to business. But, to be sure, it is not business as usual. Relatively few hotels completely closed during the coronavirus pandemic. More than 80 percent remained read more

  • 270 | Critical Messages: Hotel marketing in the wake of COVID-19

    270 | Critical Messages: Hotel marketing in the wake of COVID-19

    20/05/2020 Duração: 25min

    With more than half of the states in America reopening their economies, owners and operators of lodging accommodations might be tempted to return to business as usual. That includes sales and marketing strategies that management was deploying before the coronavirus pandemic paralyzed the hospitality industry. But hotel marketing experts we interviewed say business will be read more

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