Mind The Gap By Freshchat

Sinopse

Mind The Gap is brought to you by the team at Freshchat. We start conversations with experts and hustlers on growth, marketing, and customer experience to identify gaps in these domains and tips on how to close them. Visit the website at freshchat.com/mind-the-gap Get a sneak peek into our upcoming episodes, record a question for the guest, and get featured on the show.

Episódios

  • Story of Zoom - Mind the Gap

    Story of Zoom - Mind the Gap

    26/08/2019 Duração: 08min

    Before Zoom went IPO, not many people spoke about the company and not many knew of their story. Zoom which was exclusively known for its video communication product, struck the most successful public offering. Launching at 36$, currently valued at 92.53 USD as of today. Zoom is leading the IPO race against Pinterest, Uber, Slack, Fiverr and the lot. So, what is Zoom’s story? Rolling back to 1987 in China. Eric, who is currently the CEO of zoom, had a girlfriend who stayed miles away from him. Eric had to take a train to meet her and it used to take him 10 hours for this. He used to think to himself how great it would be if he had a device that let him talk to her and also in a sense be with her without traveling so far. Little did he know that those daydreams would eventually become the basis for Zoom. Anyway, fast forward 10 years from his days in China, he moved to Silicon Valley and joined Webex, a video communications company. Eric was quite happy in WebEx working on something that he was truly passionate

  • Last week in startups - Global - Mind the Gap News

    Last week in startups - Global - Mind the Gap News

    23/08/2019 Duração: 04min

    Ally raises $8M Series A for its OKR solution OKRs, or Objectives and Key Results, are a popular planning method in Silicon Valley. Like most of those methods that make you fill in some form once every quarter, that employees find rather annoying and a waste of their time. Ally wants to change that and make the process more useful. The company today announced that it has raised an $8 million Series A round led by Accel Partners, with participation from Vulcan Capital, Founders Co-op and Lee Fixel. The company, which launched in 2018, previously raised a $3 million seed round. Most companies that adopt this methodology, though, tend to work with spreadsheets and Google Docs. Over time, that simply doesn’t work, especially as companies get larger. Ally, then, is meant to replace these other tools. The service is currently in use at “hundreds” of companies in more than 70 countries, Vellore tells me. Simon Data hauls in $30M Series C to continue building customer data platform As businesses use an increasing va

  • Last week in startups - India - Mind the Gap News

    Last week in startups - India - Mind the Gap News

    21/08/2019 Duração: 04min

    One of the biggest funding this week was raised by online reseller network Meesho, gaining $125 Mn in a round led by Naspers, with participation from Facebook and existing investors SAIF, Sequoia, Shunwei Capital, RPS and Venture Highway. This fund raise will help it to make deeper inroads in areas outside India’s major metro regions, by creating more entrepreneurs, and as a result, reaching remote customers not serviced by traditional e-commerce marketplaces. Also, rumours are rife that the Japanese conglomerate is reportedly looking to invest $200 Mn in the company as well. Another major round was raised by ShareChat, adding $100 Mn in its latest Series D round of funding. Twitter and TrustBridge Partners are two new investors joining this latest funding round, while existing investors participating in this round include Shunwei Capital, Lightspeed Venture Partners, SAIF Capital, India Quotient and Morningside Venture Capital. The round took the total funding raised by ShareChat to $224 Mn. Bengaluru-based

  • Last week in startups - Global - Mind the Gap News

    Last week in startups - Global - Mind the Gap News

    07/08/2019 Duração: 05min

    This episode we have a couple of interesting bits to talk about. Starting with a company that offers a safety net to digital nomads, the world’s largest internet restaurant company and most interesting of all, keep listening to know if SpaceX is turning into Uber for space? Stay tuned to know more. So, last week’s startup funding scene. We had a total of 283 funding rounds, $6.6 billion total funding, 175 acquisitions recorded, and a transaction of a total acquisition amount of $11.2 billion. Let’s dive right into the highlights now. SafetyWing raises $3.5M seed to offer medical insurance to ‘digital nomads’ They’ve got quite an interesting pitch. They claim to build safety nets for digital nomads. People used to be limited to working locally. Now the internet and recent technologies have made it possible to hire and work for companies globally, allowing people to live wherever in the world they choose to, free from the physical restraints of an office location. “Unfortunately, social safety nets like health

  • Last week in startups - India - Mind the Gap News

    Last week in startups - India - Mind the Gap News

    07/08/2019 Duração: 05min

    This week US-based ecommerce company eBay is investing $160 Mn in Indian ecommerce company, Paytm Mall, valued at $2.86 Bn post-investment. According to the Ministry of Corporate Affairs filings accessed by Inc42, Paytm E-commerce private limited is issuing 1,28,028 equity shares at a price of $1,249.73 per share to eBay Singapore Service Pvt Ltd. Further, Bengaluru-based digital payments company PhonePe received INR 697.9 Cr ($101.5 Mn) equity infusion from its Singapore-based parent, PhonePe Private Limited Singapore. Interestingly, the investment has come after PhonePe founders— Rahul Chari Vardha and Sameer Nigam— increased their equity stake in the company. In April, Vardha picked up 1.67 Mn equity shares and Nigam picked up 6.63 Mn shares at a nominal value of INR 1. Gurugram-based home services marketplaceUrbanClap raised a $75 Mn Series E funding round led by Tiger Global. Existing investors Steadview Capital and Vy Capital also participated in this round. Prior to this, UrbanClap raised INR 149 Lakh

  • Last week in startups - India - Mind the Gap News

    Last week in startups - India - Mind the Gap News

    01/08/2019 Duração: 05min

    In total, this week, 20 startups raised $75.89 Mn funding and one startup acquisition took place. In a major announcement this week, Japanese conglomerate SoftBank launched its second technology-focussed investment corpus, SoftBank Vision Fund II, with an outlay of $108 Bn. The fund claimed to have received commitments from technology majors such as Apple and Microsoft. Other investors in the fund include National Investment Corporation of National Bank of Kazakhstan, Standard Chartered Bank, and some undisclosed investors from Taiwan. Further, SoftBank will be investing $38 Bn in the fund along with other committed investors including Foxconn, MUFG, SMFG and Mizuho. The objective of the fund is to facilitate the continued acceleration of the AI revolution through investment in market-leading, and tech-enabled growth companies. Bengaluru-based gaming company Playshifu raised $7 Mn in Series A funding. The round was led by Chiratae (formerly IDG Ventures India), Inventus Capital and Bharat Innovation Fund (BIF

  • Last week in startups - Global - Mind the Gap News

    Last week in startups - Global - Mind the Gap News

    31/07/2019 Duração: 06min

    We had a total of 316 funding rounds, $8.4 billion total funding, 93 acquisitions recorded, and a transaction of a total acquisition amount of $63.9 billion. Let’s dive right into the highlights now. Standard Cognition lands $35M at $535M valuation to battle Amazon Go EQT Ventures, Initialized Capital, CRV and Y Combinator have fueled Standard Cognition with another $35 million to help retailers battle Amazon. The deal values the San Francisco-based autonomous checkout startup, founded in 2017, at $535 million. Standard Cognition implants its AI-powered computer vision platform, which enables the autonomous checkout process, in brick-and-mortar stores. To date, the company has installed its hardware in five stores in the U.S. and Japan, with plans to expand globally using the new investment. Standard Cognition announces its Series B financing just eight months after closing a $40 million Series A. Suswal, justifying the lightning-fast growth, said 2019 has been Standard’s “year of deployment,” next year wi

  • Last week in startups - India - Mind the Gap News

    Last week in startups - India - Mind the Gap News

    24/07/2019 Duração: 05min

    In total, this week, 11 startups raised $136.5Mn funding and three startup acquisitions took place. One of the biggest funding rounds in the Indian startup ecosystem was Seattle and Pune-based software company Icertis. It raised $115 Mn in a funding round led by US-based venture capital firm Greycroft and PremjiInvest. With this round, the company has achieved a valuation above $1 Bn and joins the ranks of SaaS unicorns such as Freshworks and Druva. The company said it will utilise the capital to strengthen its product, invest in new technologies such as blockchain, artificial intelligence, and machine learning and expand its global footprint. Gurugram-based online grocery delivery startup Grofers received an infusion of $14.2 Mn from its Singapore-based entity, Grofers International. With this investment, Grofers International has been allotted 812 equity shares in the grocery delivery startup. The company has also raised an additional $10 Mn in its ongoing Series F round. This investment has come from an A

  • Last week in startups - Global - Mind the Gap News

    Last week in startups - Global - Mind the Gap News

    23/07/2019 Duração: 04min

    So, last week’s startup funding scene. We had a total of 385 funding rounds, $17 billion total funding, 145 acquisitions recorded, and a transaction of a total acquisition amount of $17.1 billion. Let’s dive right into the highlights now. Swit, a collaboration suite that offers ‘freedom from integrations,’ raises $6 million in seed funding The app combines messaging with a roster of productivity tools, like task management, calendars and Gantt charts, to give teams “freedom from integrations.” Originally founded in Seoul and now based in the San Francisco Bay Area, Swit announced that it has raised a $6 million seed round led by Korea Investment Partners, with participation from Hyundai Venture Investment Corporation and Mirae Asset Venture Investment. Even though the market is heavily saturated with great unicorns, many companies need multiple collaboration apps and there is nothing that seamlessly combines them, so users don’t have to go back and forth between multiple platforms. Many employees rely on Slac

  • Story of Disney - Mind the Gap Brand Stories

    Story of Disney - Mind the Gap Brand Stories

    08/07/2019 Duração: 08min

    Change is the only thing that’s constant. We all know that. Managing change is the biggest challenge that most of the growing companies face. Change is what makes most companies fail. So imagine the strength it takes for a company to not just manage change but also endure it and win over it. That’s Disney for you. Disney was founded in the year 1923 by Walt Disney. It initially started as an animation studio called Disney Brothers Cartoon Studio. They started with silent Alice Comedies short films featuring a live-action child actress in an animated world. They slowly started creating short animated films, then moved on to rebrand themselves as the Walt Disney studios in 1929. That’s a story that all of us know. In today’s episode we are going to focus on Disney’s growth and marketing strategies that helped them not just reach the top place but also sustain it for so long. Also, we’ll be talking a little bit about how they make their customers happy! As we like to call it - 96 years of disney in 9.6 minutes.

  • Last week in startups - Global - Mind the Gap

    Last week in startups - Global - Mind the Gap

    26/06/2019 Duração: 06min

    So, let’s start with last week’s startup funding scene. We had a total of 391 funding rounds, $9.2 billion total funding, 146 acquisitions recorded, and a transaction of a total acquisition amount of $12.5 billion. Let’s dive right into the highlights now. Used car marketplace Motorway picks up £11M Series A Motorway, the U.K. used car marketplace, has raised £11 million in Series A funding. Leading the round is Marchmont Ventures, the fund managed by Hugo Burge and Alan Martin (the former CEO and CFO of Momondo Group, respectively), along with participation from existing backer LocalGlobe. Founded by the team behind Top10 — the mobile and broadband comparison site that exited to uSwitch in 2011 — Motorway has set out to make it easier to sell your used car online. The website lets car sellers instantly see live offers from multiple car buying services and specialist dealerships. Indonesia’s EV Hive raises $13.5M and expands into co-living and new retail WeWork’s battle to win co-working in Indonesia, the wor

  • Last week in Startups - India - Mind the Gap News

    Last week in Startups - India - Mind the Gap News

    26/06/2019 Duração: 03min

    In total, this week, 15 startups raised $378.77 Mn funding and four startup acquisitions took place. One of the biggest funding rounds in the Indian startup ecosystem was raised by Druva, marking the entry of cloud data protection firm in the unicorn club. Druva raised $130 Mn in a funding round led by Viking Global Investors. The funds will be used to invest in innovation as well as for strategic acquisitions. Bengaluru-based healthtech platform Practo raised $17.2 Mn (INR 120 Cr ) from Trifecta Capital and other internal investors. The company had floated an offer of INR 70 Cr ($10 Mn) debt from Trifecta. The first tranche has come in this month and the second tranche is expected to come in by December 31, 2019. Bengaluru-based agritech platform Ninjacart raised $10 Mn to close its ongoing Series C round from a clutch of investors, including company’s existing investors Tiger Global, debt venture fund Trifecta Capital, along with Tanglin Venture Fund, Steadview Capital, and ABG Capital. The company will use

  • Last week in Startups - India - Mind the Gap News

    Last week in Startups - India - Mind the Gap News

    26/06/2019 Duração: 03min

    In total, this week, 15 startups raised $378.77 Mn funding and four startup acquisitions took place. One of the biggest funding rounds in the Indian startup ecosystem was raised by Druva, marking the entry of cloud data protection firm in the unicorn club. Druva raised $130 Mn in a funding round led by Viking Global Investors. The funds will be used to invest in innovation as well as for strategic acquisitions. Bengaluru-based healthtech platform Practo raised $17.2 Mn (INR 120 Cr ) from Trifecta Capital and other internal investors. The company had floated an offer of INR 70 Cr ($10 Mn) debt from Trifecta. The first tranche has come in this month and the second tranche is expected to come in by December 31, 2019. Bengaluru-based agritech platform Ninjacart raised $10 Mn to close its ongoing Series C round from a clutch of investors, including company’s existing investors Tiger Global, debt venture fund Trifecta Capital, along with Tanglin Venture Fund, Steadview Capital, and ABG Capital. The company will use

  • Last week in startups - India - Mind the Gap News

    Last week in startups - India - Mind the Gap News

    19/06/2019 Duração: 04min

    In total, this week, 12 startups raised $35.7 Mn funding and one startup acquisitions took place. This week, this week one of the biggest funding rounds in the Indian startup ecosystem was raised by Bengaluru-based digital application provider for micro-merchants OkCredit. The startup raised $15.5 Mn in a Series A funding round led by New York-based investment fund Tiger Global. Morningside Venture Capital, Lightspeed India Partners, Venture Highway and Y Combinator also participated in this round of funding. The startup will use the funding to further scale its merchant user base, grow its team and execute on its product roadmap. Bengaluru-based social commerce startup Meesho raised an undisclosed amount of funding from social media company Facebook. The deal size is said to be “very significant”, however, there is no official communication on the same. The funding will help it further its efforts to enable independent entrepreneurs to build businesses and grow their customer base via social channels. Gurugr

  • Last week in startups - Global - Mind the Gap news

    Last week in startups - Global - Mind the Gap news

    17/06/2019 Duração: 07min

    Last week’s startup funding scene was quite interesting. We had a total of 373 funding rounds, $8.4 billion total funding, 116 acquisitions recorded, and a transaction of a total acquisition amount of $30.7 billion. PayFit raises $79 million for its payroll service French startup PayFit is raising a new $79 million funding round (€70 million) from Eurazeo and Bpifrance. The company first started with a payroll service for small and medium companies in France. It has evolved into a full-fledged HR solution for multiple European countries. PayFit uses a software-as-a-service approach so that small companies can easily manage payroll and HR information from a web browser. Everything stays up-to-date and compliant with labor regulation. While it’s easy to build an HR giant in the U.S., it’s a bit more complicated in Europe as labor laws vary so much from one country to another. But the startup has managed to launch its service in France, Spain, Germany and the U.K. — Italy is coming soon. The company says that it

  • Thank you marketing and other content secrets with Sujan Patel

    'Thank you' marketing and other content secrets with Sujan Patel

    14/06/2019 Duração: 39min

    Sujan Patel is the co-founder of Web Profits, a growth marketing agency helping companies leverage the latest and greatest marketing strategy to fuel their businesses. In the past he has led the digital marketing strategy for companies like Sales Force, Mint, Intuit among several others When he’s not working 13 hours a day for 6 days a week, you can find him racing cars or motorcycles Of even jumping out of a plane. This podcast is going to be all about growth and content, or even better - looking at content as a growth engine.

  • Last week in Startups - Global - Mind the Gap News

    Last week in Startups - Global - Mind the Gap News

    12/06/2019 Duração: 05min

    We had a total of 304 funding rounds, $5.7 billion total funding, 129 acquisitions recorded, and a transaction of a total acquisition amount of $32.1 billion. Let’s dive right into the highlights now. Modern Fertility raises $15 million to sell its hormone tests — and gather more fertility data from its users A San Francisco-based company, modern fertility, sells fertility tests directly to consumers, but increasingly, those customers will be educating the company, too. Indeed, the two-year-old startup now plans to develop a database of anonymized data about its largely younger demographic. What do they do? They sell a kit from its website that’s sent to women’s doorsteps and allows them to gauge their levels of eight different reproductive hormones by using a finger prick. More specifically, the startup sends off its customers’ panels to CLIA-certified labs, where the tests are conducted, and most prominently, those tests are looking at the women’s level of AMH, or anti-mullerian hormone. Modern Fertility ha

  • Last week in startups - India - Mind the Gap News

    Last week in startups - India - Mind the Gap News

    11/06/2019 Duração: 04min

    In total, this week, 14 startups raised $111.86 Mn funding and three startup acquisitions took place. This week, one of the biggest funding rounds in the Indian startup ecosystem was raised by Bengaluru-based real estate platform NoBroker.com. The company raised $51 Mn in Series C funding led by General Atlantic, along with existing investors BEENEXT and SAIF Partners also participated in the round. The company looks to use the fresh funds for expansion and improving the user experience. This brings the total funding raised by NoBroker to $71 Mn. Gurugram-based Pristyn Care raised $4 Mn in Series A funding round from Sequoia India. The company will use the capital to improve its medical capabilities, invest in technology and expand its team of medical professionals. The startup is currently operational in 20 clinics across Delhi, Bangalore and Hyderabad, and plans to expand its clinic network to 50 by December 2019. Bengaluru-based self-publishing platform Pratilipi raised $15 Mn (INR 105 Cr) in a funding ro

  • Story of AirBnB - Mind the Gap

    Story of AirBnB - Mind the Gap

    07/06/2019 Duração: 09min

    Who doesn’t like Airbnb? Their style, idea, creativity, meaning, and most of all their story. A true customer brand, as I would like to call it. The thing about Airbnb’s story is that throughout their journey they did multiple growth hacks for survival. Be it “three clicks to booking” inspired by Steve Job’s iPod design of three clicks to get to a song. In 2007, designers Brian Chesky and Joe Gebbia faced the lowest point in their life. They couldn’t afford the rent on their San Francisco apartment. They had to think about ways to survive and not burn out. They thought about the options they had. What if they flipped the switch and turned their problem into an opportunity? They decided to use their house to pay for itself. Why not share the space with strangers and make them pay for the experience? A pretty weird, or rather bold idea. But they had no choice, they had to survive. To make their ends meet, they decided to turn their loft into a lodging space. But they did not want to make this feel impersonal an

  • Last week in Startups - India - Mind the Gap News

    Last week in Startups - India - Mind the Gap News

    04/06/2019 Duração: 04min

    This week, 15 startups raised $117.74 Mn. This week, one of the biggest funding was raised by Bengaluru-based electric two-wheelers maker Ather Energy. The investment of $51 Mn was led by Flipkart cofounder Sachin Bansal’s who poured in $32 Mn. For this round, Hero MotoCorp has converted its convertible debt of $19 Mn and InnoVen Capital has extended an $8 Mn venture debt. The company plans to use the funds to enter an expansion phase and has already lined up Chennai as its next city of operations. It plans to eventually expand it to 30 cities by the end of 2023. Bengaluru-based social commerce startup GlowRoad raised $11.5 Mn in a Series B+ funding round from South Korea-based Korea Investment Partners (KIP) and Singapore-based Vertex Ventures. The company is now looking to ramp up hiring across technology and customer care operations. Bengaluru-based online marketplace for perishable goods FreshToHome raised $11 Mn in Series A funding round led by CE Ventures. The funds will be used to expand its operations

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